Refund policy

EASY RETURNS & EXCHANGES

Simple Procedure: With “Baltic Secret” you can rest assured you will never be stuck with the product you don’t like - you can always exchange it or ask for your money back. Whatever the problem is, just follow these three simple steps:

• Contact us at hello at balticsecret dot com, explain the problem and point out the preferred solution: money refund or product exchange. Within 48 hours you will be contacted by our customer service team who will provide you with instructions for product return.
• Send the unwanted item back to us. Please provide your name, order number and your address.
• Once the item reaches our address, our customer service team will contact you once again: you will be informed about the processing of your refund or exchange. 

No Excuses: For whatever reason or no reason at all, the buyer has a right to ask for a refund or a replacement.

Return Shipping Costs: If the product is faulty, the seller covers all the return shipping costs. If, however, the product is not faulty, but the buyer does not find the product to his or her taste or wants to return it for whatever other reason, we can also exchange the product or process a refund, but the return shipment costs will have to be covered by the buyer.

Warranty: Most “Baltic Secret” products come with a 100 days warranty. Some exceptions apply. The specific warranty period for each product is given in individual product pages. The warranty period begins on the day of dispatch. A dispatch notification e-mail is sent to the buyer on this day.

Refund Method: The refund is processed in the exact same way that the product was paid for. For example, if the product was purchased using a PayPal account, the same PayPal account will be used to process a refund. If the buyer used a credit card, the money will be returned to the same credit card, etc. 

48 Hours Rule: In the event of a refund, the money will be transferred to the buyer’s account in 48 hours after the item is returned to the seller. The buyer will receive an e-mail notifying that the item reached the “Baltic Secret” address.

Return Conditions: If the buyer wants to return the item, the amber product must not have been worn and must be packed in the original package. If the product came in a package with a special “Baltic Secret” verification tag, this tag must not be removed in the event of a return. This tag is placed on the more expensive jewelry items to avoid dishonest behavior on the part of the buyer. If the verification tag is removed or damaged, the product can no longer be returned.

If you are shipping an item over 50 eur, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Trustworthy Vendor: “Baltic Secret” is Europe’s #1 online vendor of authentic Baltic amber.  The “Baltic Secret” brand is founded in the values of responsibility, professionalism, and great customer service. As a family-run enterprise, we are ready to run a mile in tight shoes to make your family happy.

Baltic Secret
From Family To Families